Источник:
http://blogs.msdn.com/b/crm/archive/...r-service.aspx
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Customer service is an important part of any business. To keep your customers happy and to retain them, it is very important that you provide excellent services to your customers.
We’ve created an article that includes links to various resources that help you get started with managing cases, contracts, and services, and organizing and tracking activities in Microsoft Dynamics CRM.
You can view the article here:
We would love to hear your feedback.
Shubhada Joshi
Источник:
http://blogs.msdn.com/b/crm/archive/...r-service.aspx