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Участник
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Responsibilities:
- Provide rapid support regarding critical problems. - Solve complex level of problems involving Dynamics product knowledge. Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical) - Write and review technical articles of sample programs in order to distribute technical information to all customers - Develop and deliver internal GTSC and customer technical trainings/workshops in speciality areas. - Perform technical mentoring and assisting Technical Account Manager’s to ensure the quality of support given. Define training roadmaps for technical development of other engineers. - Assist in special projects in conjunction with other Microsoft departments (Consulting Services, Pre-Sales) - Manage hot-site issues by setting customer expectations, devising action plans - Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs. - Represent Microsoft in any forum (i.e. seminars, technical or marketing, conferences event). - Work with local marketing people for product feedback, new product launches. Requirements: - 2+ years experience in general engineering - ERP knowledge and/or any of ERP software work experience - Knowledge of Microsoft product(s)/technologies - Ability to use source code where technologies require it - University or college degree - Advanced level of written and verbal English - Strong execution skills and high achievement drive - Analytical thinking and contribution attitude is advantage - Good communication skills (experience in international environment is advantage) We offer you: - Young and dynamic team - Unique opportunity of professional development - International career opportunities - Competitive remuneration package Please, send your CVs to i-ankara@microsoft.com |
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