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ukcrm: Customer Care Accelerator Demo Tools
Источник: http://blogs.msdn.com/b/ukcrm/archiv...emo-tools.aspx
============== Turn To Stone… Before we all get carried away with the nice, new, shiny thing that is Microsoft Dynamics CRM 2011, spare a thought for CRM 4.0 and in particular, the Customer Care Accelerator (CCA). If you are looking to achieve contact centre efficiencies, but are unsure of what CCA could do for you, then we have produce some demo tools using DemoMate demo recording tools. ![]() Three formats of DemoMate are now available for the Customer Care Accelerator for Microsoft Dynamics CRM 4.0. The demo output, which is a retail banking scenario, can be used for different purposes:
This posting is provided "AS IS" with no warranties, and confers no rights. Laughing Boy Chestnuts Pre-School Источник: http://blogs.msdn.com/b/ukcrm/archiv...emo-tools.aspx
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