ukcrm: Introduction To The Customer Care Accelerator (CCA)

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Источник: http://blogs.msdn.com/b/ukcrm/archiv...rator-cca.aspx
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Carwash... A couple of months ago, we released a new add-on for CRM 4.0 called the Customer Care Accelerator (CCA). Although new to those of us in the world of CRM, CCA has been around since 2005. The Customer Care Framework (CCF) was originally developed...(read more)

Источник: http://blogs.msdn.com/b/ukcrm/archiv...rator-cca.aspx